Who we are

Privacy Policy

Melbourne Premium Transfers – Bayside Premium Transport Solutions
Effective Date: April 02, 2025

At Melbourne Premium Transfers, we are committed to protecting the privacy and personal information of our customers in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable Victorian legislation. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our premium luxury transport services.

1. Who We Are

Melbourne Premium Transfers is a premium transport and chauffeur service based in the Bayside area, Victoria, Australia. Providing airport transfers, corporate and business transport, family transport, and hourly, half-day, and full-day hire services to the Bayside community.

• Contact Details:
  Address: PO Box 5104 Bentleigh East, 3165
  Email: contactus@melbournepremiumtransfers.com
  Phone: +61 439 394 087

2. What Personal Information We Collect

We collect personal information necessary to provide our transport services. This may include:

• Identity and Contact Details: Name, phone number, email address, and residential or pickup address.
• Booking Information: Travel dates, times, destinations, passenger numbers, and special requests (e.g., child seats).
• Payment Information: Credit card details or bank account information for payment processing.
• Sensitive Information: In limited cases, health-related information (e.g., mobility needs) if provided voluntarily to accommodate your requirements.

We only collect information that is reasonably necessary for our business functions, such as arranging transport and ensuring customer satisfaction.

3. How We Collect Your Information

We collect personal information:

• Directly from You: When you make a booking via phone, email, our website, or in person.
• Through Third Parties: If a booking is made through our booking system(BookRidesOnline). If a corporate or family member is acting on your behalf to make a booking.
• Automatically: Via our website (e.g., IP address or cookies) to improve user experience, if applicable.

You may choose to interact with us anonymously or using a pseudonym where lawful and practicable (e.g., for general inquiries), but we require identifiable information to confirm bookings.

4. Why We Collect Your Information

We use your personal information to:

• Process and confirm your transport bookings.
• Communicate with you about your service, including updates or changes.
• Provide tailored services (e.g., accommodating special requests).
• Process payments and issue invoices or receipts.
• Improve our services through feedback or usage analysis (de-identified where possible).
• Comply with legal obligations, such as tax or safety regulations.

5. How We Disclose Your Information

We may disclose your personal information:

• To Service Providers: To third parties (e.g., payment processors or booking platforms) who assist us in delivering our services, under strict confidentiality agreements.
• For Legal Reasons: If required by law, such as to comply with a court order or government authority.
• With Consent: To other parties (e.g., a corporate client arranging your transport) if you authorize us to do so.

We do not disclose your information overseas unless necessary (e.g., for payment processing), and only to entities that comply with privacy standards equivalent to the APPs.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Storing data securely in [e.g., encrypted digital systems or locked physical files].
• Limiting access to authorized personnel only.
• Regularly reviewing our security practices.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, after which it is securely destroyed or de-identified.

7. Accessing and Correcting Your Information

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correct: Ask us to update or correct inaccurate information.

To make a request, contact us using the details in Section 1. We will respond within a reasonable timeframe, subject to any legal exemptions (e.g., if providing access would impact another person’s privacy). There is no fee unless the request is complex or repetitive.

8. Cookies and Website Use (If Applicable)

If you book through our website, we may use cookies to enhance your experience (e.g., remembering preferences). You can disable cookies in your browser, but this may affect functionality. We do not use cookies to collect identifiable personal information without your consent.

9. Complaints

If you believe we have mishandled your personal information, please contact us at support@melbournepremiumtransfers.com. We will investigate and respond within 30 days. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Office of the Victorian Information Commissioner (OVIC) at www.ovic.vic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be available on our website www.melbournepremiumtransfers.com or upon request. This policy was last updated on April 02, 2025.